Operations Director, Carol Pavely is currently overseeing operations in the busy Dorset Operations Centre, she is responsible for the growing team of tax advisers and administration staff who take the calls, liaise with the nationwide volunteers, book appointments and co-ordinate the many tasks that keep the office side running smoothly. 

Carol joined T.O.P. in March 2005. She started her career in London with BT in the drawing office, which she later managed. A move to Dorset meant a change of direction where she spent 10 years tendering and managing the County Council cleaning contracts. Since joining TOP She has returned to study and has recently passed the ATT tax exams, joining the association in January 2011. 

The Administrator, Marina Lee joined TOP at the end of April 2006 originally for a 2 to 3 week temping job, working as an administrator, answering calls, liasing with volunteers, booking appointments and so on. Marina manages the booking team and deals with the accounts and auditing processes.

Originally Marina trained as a Laboratory Technician in Brighton and then moved up to Aberdeen and worked for a major oil company during the oil boom of the late 70s in their planning department. After living overseas for several years she decided to settle in Dorset where she has had several diverse part time jobs such as working for an Agricultural Society, auctioneers and a small hotel. Having been thrown in at the deep end with TOP she is very happy to be working with the team and enjoys the friendly atmosphere.

Team Leader, Julie Hitt (Nee - Ackerman) Julie joined TOP in 2006. She used to work for the famous Denhay cheesemakers. Since joining TOP Julie has sat our internal tax exams, advanced level and is now a team leader. Julie also produces statistics for our monthly reports and funding bids.

Team leader, Julia Evans. Joined us in 2007. She worked for the NSPCC for 13 years, she has shifted a generation or two, from helping children to helping older people. Since joinin TOP she has sat our internal tax exams , advanced level and is now a team leader. Julia also co-ordinates the Funding process with our fundraiser

Team Leader, Donna McKenney. Joined us in 2007. She worked in many fields including a wine shop,a cleaning company as a secretary and a supermarket. TOP has given her a chance to settle. She has sat our internal exams, advanced level becoming a team leader and also the co-ordinator for cases that follow the HMRC complaints processes.  

Adviser, Brian Docherty joined us in August 2008. He has spent his career working in a Forging Factory before moving into care work, he later became a Sheltered Housing Scheme Manager. Since joining TOP he has completed internal tax training and is working towards the advanced level.

Adviser, Karen Larcombe joined us in 2010. Her family ran the Fisherman's Arms for a few years before moving to Beaminster. Karen has worked in the care environment for many years and has also worked in a charity shop. She is just about to take her 1st level tax exam for TOP.

Booking Team, Shila Wheeler joined us in April 2010. She now co-ordinates the booking team making sure that clients get their appointments as quickly as possible. Shila was in banking in the West Midlands and since her move to Dorset has worked as a receptionist for a dental practice and a plumbing and maintenence company.

Booking Team, Sophie Cunniffe joined us in 2011. She started her career in shop work before going into care work, eventually taking herself back to college to study an access course in Nursing. Sophie will be starting her tax training in 2011. 

Admin, Lynne Kitton joined us in 2010. She has had a varied career including being a qualified physiotherapist, owning and running a village shop and helping run a family business.

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